COMPLAINTS
Complaints Procedure | The Expert Approach
If you have a concern or complaint, we take it seriously and encourage you to tell us so we can resolve it quickly.
How to complain to us:
You can make a complaint by any of the following:
- Email us at: info@expertapproach.co.uk
- Use our contact form on our website: https://expertapproach.co.uk/contact-us/
- Write to us at: The Expert Approach, St Clair, Redding Road, Falkirk FK2 0HG
- If you prefer, you may speak to a member of staff in person or by telephone: 07902 516335
When making your complaint, please include:
- Your name and contact details
- What happened (dates, times, people involved)
- What you have already done (if anything)
- What outcome you would like
If you are not satisfied with our response, you have the right to escalate the complaint
If you remain dissatisfied after following our complaints procedure, you can take your complaint to the Cosmetic Redress Scheme, an independent resolution service for the aesthetics industry. Further information can be found at www.cosmeticredress.co.uk
Complaint to Healthcare Improvement Scotland (for independent healthcare services)
If your complaint relates to an independent healthcare service in Scotland (which we fall under), and you are dissatisfied with how we handle it, you may also make a complaint to Healthcare Improvement Scotland.- Their general Complaints & Feedback page: https://www.healthcareimprovementscotland.scot/about-us/contact-us/complaints-and-feedback/
- Information on making a complaint about independent healthcare: https://www.healthcareimprovementscotland.scot/inspections-reviews-and-regulation/regulation-of-independent-healthcare/information-for-the-public/making-a-complaint-about-independent-healthcare-services/
- For complaints about Healthcare Improvement Scotland itself, email: his.comments@nhs.scot
- And their complaints leaflet: see Making a complaint about Healthcare Improvement Scotland (PDF).